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2012 WINNERS |
| Best Airline Winners |
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| Best by Cabin |
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| Best Seats |
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| Best Lounges |
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| Best Catering |
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| Best by Region |
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| Staff Service winners |
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| Best Regional Airlines |
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| Best Low-Cost Airlines |
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Qatar Airways Premium Terminal takes accolade for the world's Best First Class Airline Lounge |
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Qatar Airways First Class Premium Terminal at Doha International Airport was named winner of the World's Best First Class Airline Lounge for
customer Product and Service Quality at the 2011 World Airline Awards, in a ceremony held in the French Air and Space Museum at the Paris Air Show.
The Qatar Airways Premium Terminal was also ranked in the world's Top 5 for Business Class in 2011.
The runners-up in this Best First Class Airline Lounge category are former winning airline, Thai Airways taking 2nd place for their First Class lounge at
Bangkok Airport, ahead of Lufthansa's Frankfurt 1st Class terminal in 3rd position.
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World's Best First Class Airline Lounge |
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1 |
Qatar Airways |
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2 |
Thai Airways |
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3 |
Lufthansa |
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Voted by over 18.8 million airline passengers from 100 different nationalities, the World
Airline Awards are the most prestigious quality recognition of front-line product and service standards
for the world airline industry. With 200 airlines featured, the awards measure customer satisfaction levels
across 38 different items of airline front-line product and service. |
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Mr Akbar Al Baker - CEO, Qatar Airways |
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"Today, I am immensely proud of Qatar Airways and it is an honour on behalf of my
workforce and my country to collect this prestigious award and for Qatar Airways to be
named Airline of the Year. Since I became the Chief Executive Officer of Qatar Airways in
1997 at the time of Qatar Airways’ relaunch, my goal was simple – for Qatar Airways to
reach the pinnacle of the airline industry,” he said. At Qatar Airways we always aim at
doing the best in everything we do. To be considered as the top airline in the world is a
huge achievement and a very rewarding moment in Qatar Airways’ history. It is extremely
gratifying to be recognised as “Airline of the Year”, which takes into account the
outstanding efforts and hard work of all our employees, as we continuously aim to exceed
the expectations of our customers. I also want to thank our customers for their positive
response, loyalty and appreciation of our product. It is a great motivation for everyone
at Qatar Airways and will stimulate the entire airline’s staff to continuously deliver
Five Star excellence and the highest service standards we are renowned for worldwide."
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QATAR AIRWAYS |
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Qatar Airways is the flag carrier of Qatar linking over 100 International destinations from its
base in Doha. Using a fleet of 96 aircraft, the airline operates one of the youngest fleets in
the world with an average age of less than 4.1 years, and it is one of the few airlines to fly
to all six permanently inhabited continents. Qatar Airways is currently undergoing a major
expansion and is one of the fastest growing airlines in the world.
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THAI AIRWAYS INTERNATIONAL |
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Thai Airways operates out of Suvarnabhumi Airport, and flies to 72 destinations in 35
countries, using a fleet of 85 aircraft. Thai Airways is one of the few airlines with a uniform
change policy. International female flight attendants are required to change from their
corporate purple suits (for use outside the cabin) into their traditional Thai dress prior to
the general boarding of passengers.
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LUFTHANSA |
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Lufthansa is the flag carrier of Germany and the largest airline in Europe in terms of overall
passengers carried. The airline is the world's fourth-largest airline in terms of overall
passengers carried, operating services to 18 domestic destinations and 203 international
destinations in 78 countries across Africa, Americas, Asia and Europe. Together with its
partners Lufthansa services around 410 destinations. With over 710 aircrafts it has the second-
largest passenger airline fleet in the world when combined with its subsidiaries. Its main
operations base and primary traffic hub is at Frankfurt Airport in Frankfurt am Main with a
second hub at Munich Airport. |
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Airline of the Year
