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2012 WINNERS |
| Best Airline Winners |
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| Best by Cabin |
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| Best Seats |
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| Best Lounges |
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| Best Catering |
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| Best by Region |
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| Staff Service winners |
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| Best Regional Airlines |
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| Best Low-Cost Airlines |
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China Southern Airlines is named the World's Most Improved Airline at the World Airline Awards |
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China Southern Airlines was named the World's Most Improved Airline at the 2011 World Airline Awards,
in a ceremony held at the Paris Air Show.
Also on the rise in the global airline satisfaction rankings was Air China, taking 2nd place in this category, ahead of Aeroflot Russian Airlines (named as
Best Airline Eastern Europe) in third place.
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World's Most Improved Airline |
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1 |
China Southern Airlines |
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2 |
Air China |
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3 |
Aeroflot Russian Airlines |
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Voted by over 18.8 million airline passengers from 100 different nationalities, the World
Airline Awards are the most prestigious quality recognition of front-line product and service standards
for the world airline industry. With 200 airlines featured, the awards measure customer satisfaction levels
across 38 different items of airline front-line product and service. |
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Mr Tan Wangeng - CEO, China Southern Airlines |
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"It’s a great honor for China Southern Airlines to be named the Most Improved Airline in this world’s most prestigious Award.
China Southern always treasures its customers’ public praise and trust. In the past year, China Southern
Airlines, with the philosophy of Customer First, attached more attention to the very details of all our front-line products and services, earning sincere trust, love and support from
our more than 76 million passengers. China Southern highly values this Most Improved Airline award which has been directly recognized and bestowed by our customers. We firmly believe
that it will surely act as a key driver in helping us to achieve continued Quality development." |
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Mr Edward Plaisted - CEO, Skytrax |
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"This is a very important award category, and we congratulate China Southern Airlines on their success" said Edward Plaisted, CEO of Skytrax.
"It is particularly meaningful, because this improvement in front-line product and service standards of China Southern Airlines has been directly recognised
and bestowed by their customers, and will hopefully serve as an ongoing encouragement to all their staff." |
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CHINA SOUTHERN AIRLINES |
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China Southern Airlines is based in Guangzhou, China. It is the world's fifth-largest airline measured by passengers carried, and Asia's
largest airline in terms of both fleet size and passengers carried. From its main hubs at Guangzhou Baiyun International Airport and Beijing
Capital International Airport, the airline flies to 121 destinations using a fleet of 422 aircraft.
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AIR CHINA |
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Air China is the flag carrier and one of the major airlines of the People's Republic of China.
Based at Beijing Capital International Airport, Air China is the world's 10th largest airline by
fleet size. The airline ranked behind its main competitors China Southern Airlines and China
Eastern Airlines in terms of total passengers carried. Air China's route network extends
throughout Asia to the Middle East, Western Europe, and North America. It also currently reaches
a significant number of Asian, Australian and European destinations from Shanghai Pudong
International Airport.
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AEROFLOT - RUSSIAN AIRLINES |
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Aeroflot is Russia’s National carrier and largest airline. Aeroflot is among the world’s oldest airlines and one of Russia’s most recognised brands. Through its
hub at Sheremetyevo Airport in Moscow, Aeroflot operates flights to 102 destinations in 49 countries (29 destinations in Russia).
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Airline of the Year
