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2012 WINNERS |
| Best Airline Winners |
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| Best by Cabin |
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| Best Seats |
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| Best Lounges |
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| Best Catering |
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| Best by Region |
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| Staff Service winners |
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| Best Regional Airlines |
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| Best Low-Cost Airlines |
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Hainan Airlines win the Staff
Service Excellence Award for China |
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Hainan Airlines was named winner of the Airline Staff Service Excellence
China award at the 2011 World Airline Awards, in a ceremony held in the French Air and Space Museum at the Paris Air Show.
The runners-up in the Airline Staff Service Excellence China category are China Southern Airlines taking 2nd place in the category, ahead of
Air China in 3rd position.
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Staff Service Excellence - China |
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1 |
Hainan Airlines |
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2 |
China Southern Airlines |
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3 |
Air China |
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Voted by over 18.8 million airline passengers from 100 different nationalities, the World
Airline Awards are the most prestigious quality recognition of front-line product and service standards
for the world airline industry. With 200 airlines featured, the awards measure customer satisfaction levels
across 38 different items of airline front-line product and service. |
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Mr Edward Plaisted - CEO, SKYTRAX |
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"In a region where product and service quality is evolving at a fast rate, we are sure that
Hainan Airlines is proud to have secured the award for Best Airline China for the second
successive year. Quality consistency is the key to success in any industry and passengers
clearly feel that Hainan Airlines is achieving this to secure this award for another year. " |
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HAINAN AIRLINES |
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Hainan Airlines is headquartered in Haikou, Hainan, China. It is the largest privately owned air
transport company and the fourth-largest airline in China. It operates scheduled domestic and
international services on 500 routes from Hainan and nine locations on the mainland.
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CHINA SOUTHERN AIRLINES |
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China Southern Airlines is based in Guangzhou, China. It is the world's fifth-largest airline
measured by passengers carried, and Asia's largest airline in terms of both fleet size and
passengers carried. From its main hubs at Guangzhou Baiyun International Airport and Beijing
Capital International Airport, the airline flies to 121 destinations using a fleet of 422
aircraft. |
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AIR CHINA |
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Air China is the flag carrier and one of the major airlines of the People's Republic of China.
Based at Beijing Capital International Airport, Air China is the world's 10th largest airline by
fleet size. The airline ranked behind its main competitors China Southern Airlines and China
Eastern Airlines in terms of total passengers carried. Air China's route network extends
throughout Asia to the Middle East, Western Europe, and North America. It also currently reaches
a significant number of Asian, Australian and European destinations from Shanghai Pudong
International Airport.
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Airline of the Year
