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The most prestigious accolades for the world airline industry. Travellers from over 160 countries take part each year in the world’s largest airline passenger satisfaction survey, to decide the award winners. The World Airline Awards are the global benchmark of airline excellence.


2012 WINNERS
Best Airline Winners
Airline of the Year Most Improved Airline Leisure Airline Inflight Entertainment Cabin Staff Airline Alliance Airport Services Transatlantic Airline Transpacific Airline
Best by Cabin
First Class Business Class Premium Economy Economy Class
Best Seats
First Class Business Class Premium Economy Economy Class
Best Lounges
Lounge : First Class Lounge : Business Class
Best Catering
First Class Meals Business Class Meals Premium Economy Meals Economy Class Meals Airline Signature Dish
Best by Region
Africa Asia Australia / Pacific China Central Asia / India Europe Middle East North America - Intl North America - Dom C America / Caribbean South America Europe - Southern Europe - Northern Europe - Western Europe - Eastern
Staff Service winners
Africa Asia Australia / Pacific China Central Asia / India Europe Middle East North America C America / Caribbean South America
Best Regional Airlines
Worldwide Asia China Europe North America South America
Best Low-Cost Airlines
Worldwide Asia Australia / Pacific Europe Central Asia / India North America South America


PAST WINNERS

2011 Airline Awards
2010 Airline Awards
2009 Airline Awards
2011 Airport Awards


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Swiss International Air Lines wins the Best Airline Western Europe award




Swiss International Air Lines was named the Best Airline Western Europe at the 2011 World Airline Awards, in a ceremony held in the French Air and Space Museum at the Paris Air Show.

The runners-up in this category are Lufthansa taking 2nd place in the category, ahead of Austrian Airlines in 3rd position.

Best Airline Western Europe

1

Swiss International Air Lines

2

Lufthansa

3

Austrian Airlines

Voted by over 18.8 million airline passengers from 100 different nationalities, the World Airline Awards are the most prestigious quality recognition of front-line product and service standards for the world airline industry. With 200 airlines featured, the awards measure customer satisfaction levels across 38 different items of airline front-line product and service.


 

SWISS - Mr Frank Maier, Managing Director, Product & Services

"We are very pleased to receive this award, because it demonstrates to us that our product and service strategy is well appreciated by our customers. We aim to offer our customers a travel experience that is as pleasant, smooth and seamless as possible, with consistently high-quality service on the ground and in the air. And we will carry on doing everything we can to offer our customers continually high quality standards."

Mr Edward Plaisted - CEO, Skytrax

“In arguably Europe’s most competitive region, SWISS can be proud of their success in this year Best Airline Western Europe category. We congratulate them on another strong performance - passengers clearly feel that the overall package of product and service is worthy of this prestigious award.”




The trusted Airline Awards
 

Top 3 Airline results

FINNAIR

Finnair is the largest airline and flag carrier of Finland, with its main hub at Helsinki Airport. Finnair and its subsidiaries dominate both the domestic and international air travel markets in Finland. The largest owner is the government of Finland with 55.8% of the shares. Finnair is a member of the Oneworld airline alliance. Finnair has a network of 15 domestic and 55 international destinations. In addition there are about 50 seasonal charter-flight destinations.

 

SAS SCANDINAVIAN AIRLINES

TO BE ADDED

NORWEGIAN

Norwegian, is the second-largest airline in Scandinavia. Norwegian operates a total fleet of 60 aircraft; 17 Boeing 737-300s and 43 Boeing 737-800s. The airline has bases at Oslo Airport, Copenhagen, Stockholm- Arlanda, Helsinki-Vantaa, Bergen, Trondheim and Stavanger. It offers a high-frequency domestic flight schedule within Scandinavia and to typical business destinations such as London, combined with a low- frequency service to international destinations from its focus cities.






Qatar Airways named as the Worlds Best Airline

British Airways has Best Business Class lounge

Cathay Pacific has Best First Class seats

Turkish Airlines named the Best Airline in Europe

Etihad Airways first class catering is voted the best

Emirates wins Best Inflight Entertainment award

Jetstar Airways Best Low-cost Australia / Pacific

Kingfisher Airlines Best Airline India/Central Asia

American Eagle N America's Best Regional airline

Star Alliance named world's Best Airline Alliance

Oman Air has the world's Best Business Class seats

TAM Linhas Aéreas Best Airline South America

Virgin America is Best Low-Cost Airline N America

ANA All Nippon Airways wins Best Airport Services

easyJet is named Europe's Best Low-Cost Airline

TACA Service Excellence for C America / Caribbean

China Southern Airlines Most Improved Airline

Aeroflot recognised as Best Airline Eastern Europe

Air New Zealand has Best Premium Economy





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