The Airlines tell us what the 2009 World Airline Awards mean to them

We feature a small selection of feedback received from the airline industry that best demonstrates why the Skytrax Awards are regarded with so much respect -  and why they are recognised as the benchmark of airline standards around the world.

We are delighted to once again be named Airline of the Year in the Skytrax awards. This award is very meaningful because it is voted for by the travelling public and it's a real tribute to the dedication and professionalism shown by our whole team. At Cathay Pacific we have worked hard to develop a world-class international network from our Hong Kong home, and it's very pleasing to receive this kind of global recognition.

Tony Tyler, CEO
Cathay Pacific Airways

The Skytrax best low-cost airline award marks a major milestone for AirAsia as the award is acknowledged the world over, and the only award to be conferred based on independent judgments of our very own guests. The fact that the winner is not selected by the industry or any self- interested committee, but by actual passengers who flew the respective airlines makes this award even more meaningful.

Tony Fernandes, Group Chief Executive
AirAsia

It is a great honour on behalf of Qatar Airways, to be recognised yet again for our high levels of service and hospitality which we remain committed to. Most airlines invest heavily in developing their premium cabins and, while we continue to do this, Qatar Airways strives to innovate in Economy Class ensuring our high standards are maintained and passenger expectations are exceeded worldwide.

Akbar Al Baker, CEO
Qatar Airways

These highly respected awards are based on direct passenger satisfaction, and are a real testament and true reflection of the hard work of all of our employees. To be voted the Best Low-Cost Airline Australasia for the second time in three years demonstrates how much we have achieved to become the leading low cost airline in our region.

Bruce Buchanan, Chief Executive Officer
Jetstar Airways

The Skytrax survey is highly regarded in the industry for its transparency as well as for the rigorous application of rules that guarantee its independence. TACA are very pleased with the results, and view these awards as result of our personnel's effort and enthusiasm in strengthening our customer service culture making sure that our passengers have a pleasant flight experience.

Estuardo Ortiz, Executive Vice President and COO
TACA

Winning this prestigious award demonstrates Air Arabia's consistent commitment to high-quality customer service and all-around excellence.

A K Nizar, Head Commercial
Air Arabia

We're delighted at this distinction, especially as it's a verdict that comes directly from the traveller. It's also clear confirmation that our quality drive on the ground and in the air is appreciated by our customers.

Markus Binkert, Head of Product & Services
SWISS International Air Lines

We are proud to receive this important award as it reflects the opinions of seasoned passengers around the world. Their preference is the best motivator for everything we do on a daily basis: to provide an excellent, consistent and distinctive service to our customer while providing the best travel experience.

Armando Valdivieso, CEO Passenger Operations
LAN Airlines